Effective Date: September 10, 2024
At Elite Chef Supply, we are committed to providing our customers with high-quality kitchen appliances and a seamless shopping experience. Below is our shipping policy to help you understand how we handle shipping for your orders.
Shipping Locations: We currently ship to addresses within the continental United States. Unfortunately, we do not ship to P.O. boxes or international locations at this time.
Processing Time: Orders are typically processed within 3 business days after payment is received. Once your order is processed and shipped, you will receive a confirmation email with tracking information.
Shipping Methods: We offer various shipping options to meet your needs, including standard and expedited shipping. The shipping method selected at checkout will determine the delivery timeframe.
- Standard Shipping: Typically takes 5-7 business days after processing.
- Expedited Shipping: Typically takes 3-5 business days after processing.
Shipping Costs: Shipping costs are calculated at checkout based on the weight, dimensions of the items, and the delivery location. Free shipping offers may be available for orders over a certain amount.
Delivery Issues: If your order does not arrive within the estimated timeframe, please contact our customer service team at support@elitechefsupply.com. We will work with you and the carrier to resolve the issue.
Incorrect Address: Please double-check your shipping address at checkout. We cannot be held responsible for lost or delayed packages due to incorrect address information provided by the customer.
Returns and Damages: If you receive a damaged item, please contact us within 48 hours of the delivery. We will assist you in resolving the issue according to our returns policy.
Contact Us: For any questions or concerns regarding your order or our shipping policy, please reach out to us at support@elitechefsupply.com or call us at (786) 706-4412 .
Thank you for choosing Elite Chef Supply for your kitchen equipment needs!